Op12 Privacy Policy — How We Protect Your Information

This Privacy Policy clearly outlines how op12 collects, uses, stores, and protects the personal data of users in Malaysia. Your privacy is our priority, and we are committed to handling your information responsibly and transparently.

Last updated: 2026

1. Information We Collect from You

When you interact with the op12 platform, we collect several categories of information to ensure our services run smoothly, transactions are processed securely, and the user experience can be continually improved. Below are the types of information we collect:

Account Information

During registration, you are required to provide a username, password, email address, mobile number, and any identity verification details needed. This information is used to create and manage your account, and to verify your identity when necessary.

Payment Information

To process deposits and withdrawals in MYR, we collect information related to your chosen payment method, such as bank account numbers, account holder names, or e-wallet numbers. We do not store full card numbers — all sensitive payment information is handled through encryption systems that comply with industry security standards.

Device & Browser Information

We automatically collect technical information including device type, operating system, browser type, IP address, screen resolution, and language settings. This helps us optimise the platform for your device, detect suspicious activity, and resolve technical issues more efficiently.

Usage & Activity Data

We record user activity within the platform, including games played, bets placed, session duration, login frequency, and interactions with platform features. This data is used for internal analysis to improve our services and personalise the user experience.

2. Why We Use Your Information

Op12 uses the information collected solely for legitimate and necessary purposes. We do not sell your personal data to third parties for marketing purposes. The primary uses of your information are as follows:

  • Account management: To securely create, verify, and maintain your user account.
  • Transaction processing: Verifying and processing deposits and withdrawals in MYR via your chosen payment method.
  • Platform security: Detecting and preventing fraud, money laundering, unauthorised access, and activities that violate our terms of use.
  • Service improvement: Analysing usage patterns to improve platform functionality, interface design, and technical performance.
  • Service communications: Sending important notifications relating to your account, transactions, security updates, and policy changes.
  • Legal compliance: Fulfilling applicable legal and regulatory obligations when required by the relevant authorities.

We will not use your information for any purpose other than those stated above without your prior consent.

3. Cookies & Tracking Technologies

Op12 uses cookies and similar tracking technologies to enhance the user experience and gather analytics data that helps us understand how users interact with the platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential cookies: Required for core platform functions such as login session verification and transaction security. These cookies cannot be disabled.
  • Performance cookies: Collecting anonymised information on how users use the platform to help us identify areas for improvement.
  • Functional cookies: Saves your preferences such as language and display settings so you don't have to reconfigure them each time you log in.

You can manage or disable non-essential cookies through your browser settings. However, disabling essential cookies may affect the functionality of the op12 platform.

Users in Putrajaya accessing the op12 mobile casino with its beautiful batik design, safe and secure

4. Data Storage, Security & Third-Party Sharing

Storage & Security

All personal data collected by op12 is stored on servers protected by multiple layers of security. We use industry-standard SSL/TLS encryption protocols to safeguard data in transit between your device and our servers. Stored data is protected through strict access controls, accessible only to authorised personnel.

We retain your personal data for as long as your account is active or as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve any disputes. When data is no longer needed, it will be securely deleted or anonymised.

Third-Party Sharing

Op12 does not sell, rent, or share your personal data with third parties for commercial marketing purposes. However, we may share necessary information with the following parties in limited circumstances:

  • Payment service providers: To process deposit and withdrawal transactions in MYR, we share the necessary information with approved financial service providers. These providers are bound by strict confidentiality agreements.
  • Gaming technology providers: Game software providers may receive session data necessary to run games properly. No personally identifiable information is shared beyond the minimum technical requirements.
  • Legal authorities: We may be required to disclose certain information when ordered to do so by a court or competent regulatory authority in accordance with applicable law.

5. User Rights, Policy Changes & How to Contact Us

Right to Access, Rectification & Erasure

As an op12 platform user, you have the following rights regarding your personal data:

  • Right to access: You have the right to request a copy of the personal data we hold about you. Such requests can be submitted through our customer support.
  • Right to rectification: If the information we hold is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly through your account panel.
  • Right to erasure: You may request deletion of your personal data, subject to our legal obligations. Please note that deleting your account will permanently terminate your access to the platform.
  • Right to restrict processing: In certain circumstances, you may request that we restrict the processing of your data while a dispute or inquiry is being resolved.

Changes to This Privacy Policy

Op12 reserves the right to update this Privacy Policy at any time in response to changes in our data handling practices, legal requirements, or the way we deliver our services. Users will be notified of any material changes via in-platform notifications or their registered email. Continued use of the platform after changes are published constitutes acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how op12 handles your personal data, please reach out to our support team:

Our team operates 24 hours a day and will endeavour to respond to privacy-related inquiries within three business days.

Your Data Is Safe with op12

We are committed to keeping your personal information protected at all times. If you have further questions or wish to exercise your rights regarding your personal data, our team is here to help.

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